Creating new Time & Attendance payment rules, adding new absence or adjustment reasons, restructuring your org hierarchy or simply creating new working patterns.
With HFX’s Imperago these were made immeasurably simpler, however we recognise that many of our clients simply don’t have the time or in-house resource to make these changes or often don’t feel confident doing this themselves.
HFX Managed Service is a supplementary service available to clients to help with these and other administrative tasks. After all, HFX are the experts when it comes to HFX software.
Based on the same simple pepm (per employee per month) pricing, HFX can now offer you their expertise in ensuring you always get the best from your system.
No more ‘work arounds’ or using the wrong reason code because you haven’t created the one you really need or managing exceptions as a result of the wrong pattern being worked.
Simply submit a request via the support portal and your request will automatically log the request and alert the HFX team.
If you are interested in how HFX can help you with:
In response to customer requests, we can now provide touch-free access control “push to exit” devices. These touch-less devices help prevent the spread of infection by avoiding contact. Our Engineers can replace your existing “push to exit” devices with touch-less easily.
Card Printing Bureau service including photo and branding.
HFX’s development team has been able to accelerate the testing and release phases of EveryOneCloud’s Visitor Registration Screening Questionnaire. The Screening functionality enables companies to predetermine site visitors’ eligibility prior to turning up on-site; this a crucial element in the current climate.
THE BENEFITS OF A CLOUD SOLUTION: • Reduced IT costs. Moving to cloud computing reduces the cost of managing and maintaining your IT systems • No IT hardware required • No installation required • Access to the system from any location and from any device including your mobile phone • Cloud based clocking devices means no network configuration is required • Scalability • Business continuity • Access to automatic updates • Disaster recovery – Automatic back ups
The tech industry is famous for inventing jargon and terms that lack any clear definition which are then misused by marketing and ultimately mislead potential buyers into thinking they are getting something they are not. The term “Cloud Solution” is a classic example.
Strictly speaking cloud solutions refer to any software (or service) that is provisioned via the Internet and does not require local infrastructure/install to consume it (typically access is via a web browser). However, this term is broad enough to hide a multitude of sins whilst not challenging any assumptions.
The public experience of cloud solutions is numerous including applications like google, amazon, banking and other consumer retail applications. These applications reflect a specific instance of “cloud solutions” and are based on modern internet design principles including;
Internet By Design: These applications are built for the internet age with an architecture that can scale and more importantly scale over multiple servers that can be increased with demand ensuring users do not experience lag.
Resilient Architecture: Because the application is designed to run on multiple servers there is inbuilt redundancy which reduces unexpected downtime.
Future Proofed: These applications are automatically updated/upgraded with fixes and features without users having to request or pay for the update. This ensures that users are always working on the most bug free and updated version and ensures they never fall into legacy.
This all seems straightforward and many would be forgiven for thinking that all cloud applications follow these design patterns. However, many cloud-based solutions do not, and we therefore need to differentiate between “True Cloud” and those that just run the application in the “Cloud”. The main two “Cloud” variants which are often mistaken for “True Cloud” are;
Hosted Applications: This is where a traditional legacy Fat Client application is hosted in a data centre and users’ access the application via Terminal Services or Citrix. Whilst it is true to say that nothing needs to be installed locally (other than Terminal Services/Citrix) the reality is you are simply accessing an old product through a new way. The application isn’t multi-tenanted, it doesn’t scale, and each instance needs to be individually upgraded/updated. Its an old product on a new server with Citrix.
Web User Interface: Another tactic often deployed by business is to rewrite the user interface so that users can access the functionality through a web browser. Whilst it provides a modern feel and avoids the need for costly Citrix/Terminal Services, the reality behind the scenes is much the same as with a standard hosted application though this is hidden from the user until things go wrong. In the industry this is referred to as “lipstick on a pig”
Why Not True Cloud?
Given the disadvantages to both the vendor and the customer of using a “cloud enabled legacy solution” it does beg the question why businesses would not invest in developing Cloud Designed Solutions. The answer is that many businesses have invested significantly in Fat Client/Server solutions for many years (Some from as early as 1995) and do not want to incur the cost required to start from scratch.
The more functionality they add into their old product the more reluctant (and expensive) they are to invest in a new product. It is akin to refusing to buy a new car because you have spent so much money repairing the old one.
HFX is True Cloud
Within Workforce Management, HFX is one of the few exceptions. In 2013, HFX secured significant investment to build a true cloud solution from the ground up. We recruited developers with 15+ years’ experience developing web solutions AND with a strong background in Workforce Management to ensure the solution was “True Cloud” AND ready for the New World of Work.
To find out what a True Cloud Workforce Management Solution looks like contact us
HFX is able to provide Iris and Facial readers in order to help businesses reduce their staff contact risk. These touchless devices can limit the spread of infection by avoiding hand and finger contact when clocking in.