EveryOneCloud hits 1 million in 1 year

Rapid increased use of cloud workforce management solutions as companies look to support operations and growth

e1c reaches 1 million

HFX has announced that its EveryOneCloud solution has seen fast adoption by customers since being launched in August 2017. HFX’s EveryOneCloud solution enables organisations to track staff attendance, presence and location. It supports mobile, web, telephony and QR codes for capturing information. Since being launched EveryOneCloud has recorded over one million clockings and HFX forecasts an increase to over five million by its second anniversary.

EveryOneCloud workforce management solution supports over one hundred devices including biometric hand readers, face recognition, finger print as well as traditional card/proximity based devices.

Nicola Smart, COO, HFX and Autotime said; “The benefit of HFX’s cloud solution is its simplicity and flexibility, which has enabled us to extend our portfolio. We have already expanded our footprint outside the UK with our first customer in South Africa, ahead of our planned growth for the end of 2019.”

Nick Whiteley, CEO at HFX said: “This has been a stellar year for our EveryOneCloud solution – we have seen an amazing demand with uptake of an average of six new customers a month. This has accelerated in the last quarter and we expect to see this to continue into year two.”

He continued; “EveryoneCloud is incredibly flexible and we see it being deployed in many market segments to capture attendance, including for Lone Workers, Student Attendance and field staff as well as in the traditional sectors in which we operate.”

As well as recording attendance, EveryOneCloud provides a multi-dimensional data collection capability that enables organisations to record in real-time, staff location, activity, client or contract or any other attribute the client wishes to monitor and report on.

Oliver Page, Account Manager at Workforce Staffing, an award-winning recruitment and staffing agency commented: “EveryOneCloud is a real game-changer for the recruitment industry. The system empowers agencies to deliver a fully transparent and accountable service, combining powerful and easy to use features such as real-time attendance verification, absence alerts, remote enrolment and automatic roll-call, with the convenience of being fully cloud-based so it can be deployed quickly and accessed anytime, anywhere.”

Workforce Staffing has adopted EveryOneCloud to deliver total transparency of its supplied temporary workforce to the Worcester site of metal cast manufacturer JVM Casings, adding significant value to its managed service.  Use of EveryOneCloud has enabled Workforce to assume full responsibility for the attendance of its supplied staff, assisting managers to proactively maintain staffing levels (and therefore maintain productivity on assembly lines), track KPI metrics and streamline its payroll and invoice process.

For a full case study on how Workforce Staffing and JVM Casings are benefiting from EveryOneCloud is available here EveryOneCloud_Case-Study_JVM_Castings

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EveryOneCloud – a 12 year demonstrates how simple it is to use

Our latest cloud solution for Attendance Recording, Presence and Location tracking is simple to setup, simple to configure, simple to use. It literally is child’s play. To prove it we asked a 12 year old not just to use the system but to record a demo of it.

With EveryOneCloud you can be up and running within hours collecting attendance data and/or tracking location and presence using any of our cloud devices including Hand Readers, Face Recognition Readers, Fingerprint readers, card/proximity (rfid/hid/mifare) or leveraging our Android mobile app or telecheck solutions.

Download the EveryOneCloud Brochure

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What are you really saying to your Visitors?

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If you query how many visitors an organisation receives each month you are more than likely to be presented with a list of statistics detailing hits to their website.

Often organisations know more about who visits their website than who visits their bricks and mortar building. Of course, both are important but, in the rush, to be “so very present” in the virtual world, organisations can’t neglect their “physical presence”, and the obligations and opportunities of visitors to their offices.

The lack of accurate recording does make statistical assessment of physical visitors to an organisation difficult to ascertain but depending on the type of organisation this can be 100% of their workforce over a year for organisations without a “front-of-house” function.

For most organisations these visitors will likely to comprise suppliers, customers, prospects, candidates, contractors and placements. In general, these are the very constituents you want to make a good impression – and first impressions often make the most impact. They may well have visited your website prior to their attendance if only for directions and may have picked up on your key messages peppered across your website.

Do you portray your organisation as “High Tech”, “Innovative”, “Efficient”, “Friendly”, “Modern”? When a visitor walks into your reception does it reflect these messages or completely contradict them?

If you focus on “innovation” and “technology” yet you present a pen and visitor book to your visitor, you immediately have a credibility issue before you have even met them. If you are left standing and waiting whilst you try and track down their host does this reflect your “efficient” message.

If they don’t receive a warm welcome and a beverage after potentially a long time travelling to visit you, what does that say about you as an organisation? Didn’t you invite them after all?

Many of us will have encountered these experiences as often we are both hosts and visitors, and often we can recall both the good and bad experiences we have had as visitors. That first contact, and experience matters not just to the visitor but also for the host.

If you are hosting a meeting with a prospect or customer, what frame of mind do you want them in when you kick of your meeting? What initial view do you want them to have of you as business partner or supplier?

All your visitors are potential critics or fans whether you classify them as prospects or not. They may never become a customer but may influence other organisations to become one as they share their experiences with others.

Just as your website is a “window” to your company, so is your reception. Its “first contact” and it matters. Most website designers now talk about “User Experience” – that’s great but what “user experience” do your first contact visitors receive at reception?

If you only care about the experience of remote/virtual visitors and ignore those physically in your building, then you are missing the point. You have an even greater chance of creating a positive experience when they are physically present.

Making a positive impact on first contact goes a long way to improve meetings with the host whilst also creating opportunities to promote your organisation and reinforce the key messages you promote on your website.

Whilst there is a good business case for treating your visitors well, there is also legal duty of care too. This duty of care is both expressed in criminal and civil law and extends to your visitors (in some cases even unwelcome ones). Just because they are not on your payroll does not remove your duty to care for them when they are on your premises.

It is not sufficient just to hand out a visitor book if they are not on the muster list and should there be a fire their presence (or lack of) should not be unaccounted for.

With the advent of workforce management systems with built in visitor registration and Access Control modules this is often a quick win and presents a professional and efficient image of the company to visitors. In many cases the system can document their car registration which makes car park management more efficient as well.

Auditing and Monitoring enable you to track visitors, who they are seeing and where they are located. This is also important in case there are any incidents within the building that need investigation (e.g. theft/access to unauthorised areas). With integrated Access Control you can ensure that visitors don’t stray into unauthorised or dangerous areas of your facility.

This helps balance the need to welcome and care for your visitors and the need to protect staff and your assets. In Summary, we should care (both legally and professionally) about the user experience our visitors have when they first contact us at reception.

Some tips for creating the right user experience;

  • There should be a warm welcome
  • Comfortable environment and seating.
  • An opportunity for refreshments.
  • Efficient and modern visitor registration.
  • Plenty of literature reflecting the services and products of your organisation (awards and certifications on display often reinforce the professionalism)
  • Prompt notification to the host (many visitor registration systems automatically email the host on arrival).
  • A little time. It might seem very efficient for the host to turn up immediately but in many cases – particularly after a long drive – the visitor may welcome 5 minutes to collect their thoughts over a coffee before jumping straight into a meeting. If so, then the visitor should be notified of this on arrival.

“Reception, just like its virtual companion the website, should treat every visitor as an opportunity to promote the organisation, its values, its strengths, its products and services and leave a lasting impression.”

Download Visitor Registration Product Sheet