Why Coronatimes are accelerating Cloud Adoption

Why “Coronatimes” are accelerating Cloud Adoption

We have already seen a steady adoption and migration to Cloud Solutions for the last 5 years as organisations seek to become more agile and less reliant on their own IT infrastructure. However, the radical change in working brought on by the COVID-19 outbreak has accelerated the adoption of Cloud solutions as organisations rush to adapt to a New World of Work.

Even before the outbreak, there were many benefits of Cloud based solutions which are worth exploring in detail;

WHY CLOUD?

Cloud based solutions are typically quicker to implement as they require no software to be installed, reliance upon internal IT or procurement of additional servers. Typically, this means that an organisation will achieve a faster ROI (Return On Investment) whilst reducing the cost of ownership. Further still SaaS Cloud solutions are an operating cost (rather than CAPEX which is the case with on-premise solutions), enabling organisations to conserve their cash and align the costs to the benefits obtained. SaaS Cloud solutions often ‘payback as they go’ out of the benefits they derive meaning the monthly cost is actually zero as a net effect to the company.

Cloud solutions are easier to support as suppliers can resolve queries quicker without the need to attend site. With automatic updates, the organisation also benefits from the latest security and feature updates ensuring the solution is always secure and feature full.

Most suppliers offer “Up-time” levels (the time that solution is available for users) that far surpasses that which could be provided by internal support. This is because they leverage £100m hosting facilities with highly redundant systems and failover which ensures the solution is running 247. This reduces – and almost eliminates – downtime that hitherto could impact on staff productivity.

However, perhaps one of the biggest benefits of Cloud solutions is the agility that they provide their host organisations and staff. Because the solution is provided via the cloud and not on installed at your office, it provides flexibility for organisations to move or bring online additional offices without the additional headache of IT. It also enables staff who are working from home/remotely with the ability to access the solution anywhere levelling-up the access to essential tools wherever staff are based.

SUPPORTING THE TRANSITION TO HOME WORKING

All these are compelling arguments in the best of times, but during “Coronatimes” moving to the cloud is not simply beneficial but now essential. Those organisations that invested in Cloud solutions have found the imposed “home working” to be relatively seamless with staff able to access the same applications from home as they would at work. Contrast this with organisations who retain legacy systems and are frantically trying to find “work-arounds” or simply making do without the key systems that hitherto were fundamental to employee productivity in the workplace.

However, this approach is short-sighted. It assumes that within a few weeks, maybe a few months things will return to normal. This is flawed on two counts, firstly some form of lock-down and home-working is likely to be mandated for perhaps up to 6 months according to the Deputy Chief Medical Officer. But more importantly it assumes that everything will eventually return to normal.

PREPARING FOR LIFE AFTER CORONAVIRUS

The onset of Coronavirus is not just an “unprecedented” event but one that will define society and the world of work long after its health and economic impacts have receded. Whilst BC (Before Coronavirus) and AC (After Coronavirus) have just started to enter our lexicon, we can expect these terms will be used to describe the many changes that are being made due to Coronavirus and will continue to persist particularly in how we conduct business and work together.

Before Coronavirus I was not a fan of home-working, but our cloud-based solutions have made the transition seamless and the fears that this would impact communications, culture and management have so far proved groundless. In fact, communication and productivity has actually improved and our cloud solutions have brought people closer together. We use our own cloud-based Time and Attendance tools so that colleagues can log their time and share their availability, and this has not just resulted in home working but also flexible working.

As the many of us move to Home and Flexible working and discover that with the right cloud-based tools this not only brings benefits to colleagues but also to the organisation we can expect that for many it will continue long after Coronavirus.

So, organisations, should not be looking for short-term fixes or work-a-rounds but actively preparing for the New World of Work, by investing solutions that are cloud based and accessible and, enhancing their support for remote/home working by implementing Scheduling and Time & Attendance to ensure that management, communication is not only maintained but enhanced and improved.

To find out more about HFX and our solutions please call 03333 44 7872, email sales@hfx.co.uk or visit http://www.hfx.co.uk

Implementation of Cloud Solution

The tech industry is famous for inventing jargon and terms that lack any clear definition which are then misused by marketing and ultimately mislead potential buyers into thinking they are getting something they are not.  The term “Cloud Solution” is a classic example.

Strictly speaking cloud solutions refer to any software (or service) that is provisioned via the Internet and does not require local infrastructure/install to consume it (typically access is via a web browser). However, this term is broad enough to hide a multitude of sins whilst not challenging any assumptions.

The public experience of cloud solutions is numerous including applications like google, amazon, banking and other consumer retail applications. These applications reflect a specific instance of “cloud solutions” and are based on modern internet design principles including;

  1. Internet By Design: These applications are built for the internet age with an architecture that can scale and more importantly scale over multiple servers that can be increased with demand ensuring users do not experience lag.
  2. Resilient Architecture: Because the application is designed to run on multiple servers there is inbuilt redundancy which reduces unexpected downtime.
  3. Future Proofed: These applications are automatically updated/upgraded with fixes and features without users having to request or pay for the update. This ensures that users are always working on the most bug free and updated version and ensures they never fall into legacy.

This all seems straightforward and many would be forgiven for thinking that all cloud applications follow these design patterns. However, many cloud-based solutions do not, and we therefore need to differentiate between “True Cloud” and those that just run the application in the “Cloud”. The main two “Cloud” variants which are often mistaken for “True Cloud” are;

  1. Hosted Applications: This is where a traditional legacy Fat Client application is hosted in a data centre and users’ access the application via Terminal Services or Citrix. Whilst it is true to say that nothing needs to be installed locally (other than Terminal Services/Citrix) the reality is you are simply accessing an old product through a new way. The application isn’t multi-tenanted, it doesn’t scale, and each instance needs to be individually upgraded/updated. Its an old product on a new server with Citrix.
  2. Web User Interface: Another tactic often deployed by business is to rewrite the user interface so that users can access the functionality through a web browser. Whilst it provides a modern feel and avoids the need for costly Citrix/Terminal Services, the reality behind the scenes is much the same as with a standard hosted application though this is hidden from the user until things go wrong. In the industry this is referred to as “lipstick on a pig

Why Not True Cloud?

Given the disadvantages to both the vendor and the customer of using a “cloud enabled legacy solution” it does beg the question why businesses would not invest in developing Cloud Designed Solutions. The answer is that many businesses have invested significantly in Fat Client/Server solutions for many years (Some from as early as 1995) and do not want to incur the cost required to start from scratch.

The more functionality they add into their old product the more reluctant (and expensive) they are to invest in a new product. It is akin to refusing to buy a new car because you have spent so much money repairing the old one.

HFX is True Cloud

Within Workforce Management, HFX is one of the few exceptions. In 2013, HFX secured significant investment to build a true cloud solution from the ground up. We recruited developers with 15+ years’ experience developing web solutions AND with a strong background in Workforce Management to ensure the solution was “True Cloud” AND ready for the New World of Work.

To find out what a True Cloud Workforce Management Solution looks like contact us