CoronaTimes: Home Working and the need for Flexible Working

Home Working and the need for Flexible Working

Working from home is not a new concept, nor simply a tool for dealing with the Coronavirus. Many employers have facilitated home working to various degrees whether ad-hoc, for specific staffing groups or even as a more generic policy for staff.

With the outbreak of Coronavirus, many companies have simply extended their normal home working practices both in terms of the staffing groups or the period of time that staff can be at home.

But we are not in “normal times” and as we move to home working it is becoming abundantly clear that “working from home” also needs to incorporate “Flexible Working” and for very good reasons.

The school closures that have been mandated from the 23rd of March mean that many colleagues will not simply be working from home but also juggling work with looking after their children. Not for a week or two, but perhaps for 12 or more weeks.

Whilst the weekend was traditionally a sacred time to spend with your family, in “CoronaTimes” families will be together the entire week. The trips out at weekends will somewhat disappear as facilities close down and social interaction becomes restricted.

Adapt to stay productive

As parents and families adapt to this new reality, they will be looking to balance their parental responsibilities (which might include a degree of home-schooling) with their work-life.  For many, there will also be a realisation that children are unlikely to comply with your request for them to quietly study between the hours of 9am to 5pm whilst you attempt to focus on work.  Those that try will likely see their levels of frustration and stress reach levels rise to such a degree that they are forced to decide between work or family. 

So, organisations need to adapt not just to Home Working, but Flexible Working. For many parents, the answer may lie in utilising their hitherto sacred weekends which now have less value, so that they can both look after their children and attend to their work. Colleagues are going to be far more effective at balancing their parental and work commitments over 7 days than the traditional 5.

Those parents who both work from  home might take a different approach and take it in turns to look after their children which might mean colleagues have a compressed week, e.g. 3 long days (12 hours) working, with 3 days looking after their children whilst their partner works.

There are many possible patterns of working that enable staff to meet the challenge of Home Working and Home Schooling. But they all require their employer to be flexible. Fortunately, Flexible Working (Flexitime) addresses this challenge. Flexitime is not a new concept and has been around for many years. What is new is the concept of combining these together to ensure staff can be productive and successful during this unprecedented period.

Technology can Help

HR Leaders need to engage with staff and provide flexible working patterns that address their specific circumstances whilst also meeting the needs of the organisation. Essential for success is the need for a Cloud based Workforce Management tool that provides managers and staff with visibility of when their colleagues are working (essential for conferencing and communication) but avoids the associated admin by enabling all colleagues to clock in remotely so that their time is automatically recorded.  The combination of flexibility and technology will ensure staff are productive whilst reducing their anxiety and stress. A New World of Work is being forced upon us through these unprecedented times and HR Leaders need to be agile and creative to help lead and navigate their organisation through these rough seas.

To find out how HFX can help your company during this time contact: 03333 447872 or visit:

Coping with workforce management and Coronavirus: the changed workplace

Photo by Kevin Bhagat 

Over the past few weeks HFX have seen a massive increase from customers asking how HFX can support their initiatives around combating and mitigating coronavirus.

We want to help by getting companies and their staff to be able to work from home to keep staff safe and adapt business with minimum disruption, so if you think any of the options below could be of benefit, please call us now on 03333 447872 or visit

  1. Staff working from home? – You may need our Time and Attendance and Flexitime Cloud solution which enables you to plan and track staff availability and working hours transparently and in real-time
  2. Mobile clocking app for staff working from home – Instant remote implementation in one day with no training required  
  3. Staff still on-site/in the office? – We are offering special pricing on Iris, facial and proximity devices for staff to clock in touch-free
  4. Fluctuating business demand? – Our Cloud Workforce Design solution or consultancy will help you adjust your staffing to your customer demands
  5. Absence planning with Coronavirus – also keep track of isolated colleagues
  6. Touch-free access control
  7. Visitor and Staff screening – Identifying high-risk colleagues returning to work
  8. Express implementation of Cloud solution
  9. Visitor and Contractor Registration module including health check questionnaire

The mixture of the above cloud-based options can help monitor sufficient resourcing levels for vital council services and keep front line services running effectively to provide uninterrupted service to the public.

To find out how HFX can help your business call us on 03333 447872 or visit:

Coronavirus – A Memo to Business – Don’t Panic – Plan

Coronavirus- A Memo to Business – Don’t Panic – Do Plan

With the spread of COVID-19 extending beyond the borders of China, the World Health Organisation has warned of the likelihood of a Pandemic – a global outbreak. Despite the hysteria, there is no need to panic, rather the need to develop a contingency plan. The possible WHO designation means that activity will move from containment (trying to identify and isolate “Patient Zero” and whoever they have come into contact) to Mitigation, slowing down the spread of the virus to reduce the impact on healthcare systems.

This is as much as a message for employers as it is for governments. In China, we saw how unprepared businesses were, and how damaging it has been, with many now teetering on bankruptcy. To be fair, Chinese businesses had no warning and very little time to react. The same cannot be said for the millions of employers outside mainland China.

So, what is your contingency plan to mitigate COVID-19 within your organisation? There is much organisations can do to help safeguard their company, employees and wider community and below are just of the mitigations that you should consider adopting in your contingency plan;


Many organisations provide for some form of home working but often this is ad-hoc. Can your systems/IT support longer periods of home working, e.g. 14 days or more? Soft/internet phones, video conferencing, internet speeds? Many Home Workers already complain that there is insufficient IT support/infrastructure put in place for home workers. Would an increase in home workers and the duration of remote working be sustainable with existing infrastructure/bandwidth?

Physical Workplace.

Not all employers/employees have the luxury of home working (e.g. production plants) but there is still much that can be done;

  • If you operate a shift-based system, consider staggering shifts or breaks between shifts ending and starting to reduce the number of physical interactions with employees (e.g. reducing physical contact between those ending a shift and those starting).
  • Consider staggering breaks particularly if you have a canteen to reduce the number of people congregating together. Whilst it may sound drastic, closing the canteen might be an appropriate response depending on your circumstances.

Protecting Employees.

  • Hygiene. This is not simply a matter of communication or policy, rather adapting facilities and promoting behavioral change. What handwash do you currently provide? Consider whether alcohol gel should be provided and not just in the toilets/kitchens, but anywhere there are touchpoints. For example, some organisations use biometric (finger or hand) readers for Time and Attendance or Access Control; Consider hand sanitisers by these devices or switch to touchless biometrics such as Face or Iris readers.
  • Meetings. Reduce the number of physical internal and external meetings. Is it necessary for you to visit your suppliers/customers/prospects or could this be done via video conferencing? The same is true with visitors to your office. Every physical interaction is putting your business/suppliers/customers/colleagues at risk.
  • Temperature checks. Whilst passing the temperature test is no guarantee that a colleague is not infected, it will identify those who are unwell and who therefore shouldn’t be at work.
  • Face masks. If you are only now planning, then you have probably left it too late (this time) to prepare as masks are in short supply. Using the correct masks (often in conjunction with eye protectors) can help reduce the spread and protect your staff.

Protecting your business.

  • Resource planning. How many staff can you manage being off-sick at any one time? What will your isolation period be? 14 days is a long time – what would the impact be? Do you have a policy in place ready to activate? Do you have a procedure for onboarding agency/contingent workers?
  • Key workers. Have you identified key workers whose absence would have a significant impact on the business? Is there an option to upskill or segregate key staff?
  • Holidays. Can you actively manage holidays to reduce the number of people likely to be affected during the critical stages of the contagion?
  • Suppliers. Have you reviewed your supply chain and a mitigation strategy, e.g. over-stocking, alternative suppliers?

Whilst some may take a “wait and see” approach, the reality is that if you fail to plan, you plan to fail. Having a good contingency plan will help ensure organisations are resilient when a pandemic occurs. Note the keyword here is “when” not “if”. The WHO has said it’s simply a matter of time before the next Pandemic occurs and given constant population and travel increases, the time between pandemics may even shorten (the last pandemic – H1N10 – was in 2009).

The UK government published its latest National Risk Register in 2017. The likelihood of a Pandemic within the next 5 years was high and its impact the greatest of all potential natural/accidental disasters within the UK.

Whether COVID-19 will turn out to be a pandemic is still a matter of debate, but even if a COVID-19 pandemic doesn’t materialise, what it has proved is the need for businesses to have an actionable business contingency plan for when such event occurs.

To find out more about HFX’s Cloud based workforce management solutions can help you plan ahead visit: