Top 5 Customer Requests during Coronatimes

Top 5  Customer Requests during Coronatimes

Here at HFX we are proud to have a strong engagement with our 1,500 customers and we receive regular requests for additional functionality to help them leverage even more benefit from our suite of Cloud solutions.  

During “Coronatimes” these customer requests have very much focused on a) helping the  organisation manage the workforce during lockdown and b) help them prepare for the return of staff whilst keeping colleagues safe.

We’ve collated the top 5 requests which we have already delivered to customers or are in an advanced stage of production:

  1. Touch free devices
    Managing hygiene and reducing physical “touch points” is a key focus for many of our customers. This remains the number one request and we responded by delivering contacless face recognition devices as an alternative to traditional hand or finger based devices. For those customers with card-based devices we have updated our HexOne device to make it fully touch free. So, whether customers require card or biometrics, we can provide both touch-free basis.

  2. Homeworker
    Those organisations who have had to rapidly manage remote working, wanted the ability for colleagues to not only record time, but also specify a configurable set of reasons and/or locations (e.g. whether they were “home working”, “Self Isolating”, “Recovering”, “Volunteering”) to enable the organisation to better serve and manage their workforce.

This along with time management is proving invaluable as we see work patterns vary radically especially those with children who are looking to either compress or extend their working week depending on individual circumstances.

3. Enforced Distancing Mode

With rules around social distancing being required even at work, the question posed by customers was how do we enforce this with employees queuing to clock in at the device?

The solution we came up with is an update to our HexOne device that enforces a countdown for x seconds after each employee has swiped. This removes any incentive for employees to tailgate their colleagues clocking in/out.

4. Temperature Testing

We suspect this requirement will rapidly climb to number 2 over the coming weeks. The question posed was “How can we identify any symptomatic colleagues at the earliest opportunity to mitigate risks of transmission”.

Our latest “touchless” time and attendance device incorporates temperature testing and alerting. Both the individual and manager are notified so that appropriate action can be taken (isolation, track and trace etc).

5. Track & Trace and Monitoring

At number 5 are actually two joint requests; one which enables organisations to identify any colleagues who might have come into contact with an affected colleague (e.g  at a clocking device) and secondly for those customers without our HexOne device (see number 3,) the ability to monitor that distancing is being adhered to by colleagues at non HexOne clocking devices.

What is most interesting about the list is the ingenuity and determination of our customers and business in general to overcome what might appear to be insurmountable challenges, the ability to embrace change and find innovative solutions to enable us all to get back to work.

Whilst we should not underestimate the challenges ahead, neither should we underestimate the tenacity and ingenuity of British business.  

Touch Free Access Control

  1. Full Turnkey solution including Devices and Installation
  2. Full UK Support including onsite maintenance
  3. Supports Card/Prox or Finger Print identification.
  4. Full Mustering and Roll-call
  5. Multi-Site Capable
  6. Quick to Configure, Easy to Manage, Simple to use
  7. Option for Visitor RegistrationFlexitimeTime & Attendance
  8. Card Printing Bureau service including photo and branding.
  9. Total Support including software & hardware with UK wide engineers.
  10. Integrates with any HR solution.

In response to customer requests, we can now provide touch-free access control “push to exit” devices.
These touch-less devices help prevent the spread of infection by avoiding contact.
Our Engineers can replace your existing “push to exit” devices with touch-less easily. 

Coping with workforce management and Coronavirus: the changed workplace

Photo by Kevin Bhagat 

Over the past few weeks HFX have seen a massive increase from customers asking how HFX can support their initiatives around combating and mitigating coronavirus.

We want to help by getting companies and their staff to be able to work from home to keep staff safe and adapt business with minimum disruption, so if you think any of the options below could be of benefit, please call us now on 03333 447872 or visit www.hfx.co.uk

  1. Staff working from home? – You may need our Time and Attendance and Flexitime Cloud solution which enables you to plan and track staff availability and working hours transparently and in real-time
  2. Mobile clocking app for staff working from home – Instant remote implementation in one day with no training required  
  3. Staff still on-site/in the office? – We are offering special pricing on Iris, facial and proximity devices for staff to clock in touch-free
  4. Fluctuating business demand? – Our Cloud Workforce Design solution or consultancy will help you adjust your staffing to your customer demands
  5. Absence planning with Coronavirus – also keep track of isolated colleagues
  6. Touch-free access control
  7. Visitor and Staff screening – Identifying high-risk colleagues returning to work
  8. Express implementation of Cloud solution
  9. Visitor and Contractor Registration module including health check questionnaire

The mixture of the above cloud-based options can help monitor sufficient resourcing levels for vital council services and keep front line services running effectively to provide uninterrupted service to the public.

To find out how HFX can help your business call us on 03333 447872 or visit: http://www.hfx.co.uk